PROCEED

Background topics

Methods for Market analysis
	Fields of interest with regard to basic analysis
	Approach on market analysis in The Netherlands
	The quality loop
	Self-assessment models
	Measurement of customers satisfaction and performance
	Benchmarking
	Standardisation and certification
	Quality partnerships
	Service guarantee and service charters
Network and Infrastructure
Financing
Management
Marketing

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Background Information

This background information can be used for educational purposes, and for obtaining more in-depth knowledge.